Returns & Exchanges

At Pouf, we want you to be completely satisfied with your purchase. If your new fashion find isn't a perfect fit, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the unwashed and unworn items with original tags attached into their original packaging or a secure mailing box.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.